Customer Service Manager 604 views6 applications

Customer Service Manager (MLM) 

 

Our client is an international company focusing mainly in nutrition, health and beauty products. As part of their Asia expansion, they are looking to hire a Customer Service Manager who will lead the CS department of Thailand, Cambodia, Indonesia and Hong Kong to ensure continual growth in revenue. This international multi-level marketing company has a dynamic working environment that is energetic and values strongly on creativity and new ideas.

 

Salary : 80,000 – 100,000 THB / month

Reason for Opening: New position due to business expansion

Location: Bangkok

 

Responsibilities:

  • Helping to develop a customer service policy for an entire organization.
  • Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Handle face to face inquiries and concerns about company policies, products, and other related programs from distributor.
  • Manage a team of customer services staff, work with CS Supervisor to make sure the distributor enrollment and order procedure run smoothly.
  • Explain policies & procedures and compensation plan to distributors, communicating effectively with both offices to ensure consistency of response
  • Maintain contact with local leaders to identify sales trends and areas for improvement. Work closely with leaders from Presidential Directors and above.
  • Ensure a high level of professionalism and service within the CS department.
  • Training staff to deliver a high standard of customer service.

 

Requirements:

  • Thai nationality, Female / male.
  • Age not over 45 years old.
  • At least 6 years of sales or customer service experience, and 2 years at managerial level.
  • Holding a Bachelor’s Degree or above.
  • MLM industry experiences is an advantage
  • Can creatively solve complex problems
  • Good communicate skill in both writing and speech.
  • Able to communicate in English (spoken and written)
  • Good in PC skill (office, internet).

 

Other benefit:

  • Annual bonus
  • Overseas trip (quarterly)
  • Insurance

 

Interested and qualified candidates please send your CV to Khun Onn at orajit@rickabywalton.com

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